Politique de remboursement
GLEAM. — RETURN & REFUND POLICY
90-Day Money-Back Guarantee
We stand behind every Gleam. toothbrush. If you're not completely satisfied, you have 90 days from the date of delivery to request a return — no questions asked.
Eligibility
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, contact us at helpgleam@outlook.fr. Items returned without prior authorization will not be accepted.
Once your return is approved, we'll send you a prepaid return shipping label along with instructions on how and where to send your package.
For any questions about your return, reach out to us anytime at helpgleam@outlook.fr.
Damages & Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at helpgleam@outlook.fr so we can make it right.
Non-Returnable Items
For hygiene reasons, opened or used toothbrushes cannot be returned. We also do not accept returns on sale items or gift cards. Please contact us if you have any questions about a specific item.
Exchanges
The fastest way to get what you want is to return your item and, once the return is accepted, place a new order separately.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status within 2 business days. If approved, your refund will be automatically applied to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at helpgleam@outlook.fr.